A Partnership in Procurement: Angela's Experience with Andway
"What do you like about working with Andway?" Angela's response is swift and affirmative. "The team there are always quick getting back to us whether it is a query on an item, an order, or just a quick question."
In Angela's role overseeing procurement for five care homes, she found a reliable partner in Andway. Reflecting on her experience, she shares why working with Andway has been nothing short of exceptional.
"The team always go over and above to ensure they can provide the items we need, this was especially apparent during COVID-19," she recalls. "We would have really struggled without the foresight of Andway to keep the people we support safe," which is a fact that we’re incredibly proud of.
Experience Seamless Communication
A responsive service is a hallmark of Andway’s customer experience. Whether it's a question about an item or an urgent order, our clients appreciate the swift and attentive support received from the team. With a dedicated account manager ensuring seamless communication - even during absences - we make sure clients like Angela feel supported and valued.
Our delivery schedule operates like clockwork, with deliveries scheduled for each client on the same day every week. This predictability not only simplifies inventory management for Angela but also instils confidence in care home owners, knowing they can rely on timely arrivals to keep their homes running smoothly.
Account manager Annie’s strong partnership with Angela, along with our extensive product knowledge, means that we can recommend cost-effective solutions tailored to each of the five care homes and their residents.
A Responsive and Competitive Service
So, what prompted Angela to choose Andway in the first place? It’s simple. “I did a price comparison check over several suppliers and found that Andway were both responsive and competitive.”
It fills us with pride when customers experience how “polite and courteous” our entire team is. This combination of affordability and reliability made Andway the clear choice for meeting the procurement needs of the homes under Angela’s care.
Angela describes us as “friendly, efficient and supportive” and we couldn’t be prouder to hear it. Having supported them throughout the pandemic and in recent years, we’re dedicated to ensuring that our client’s care homes are stocked with everything they need to maintain the highest quality of care.
Protect Your Care Home With Andway
When Angela was asked if she would recommend Andway's product/service to her colleagues or contacts within the care industry, her response spoke volumes. With confidence, she replied, "Without a doubt."
This simple yet resounding affirmation underscores the reliability, quality and value that we consistently deliver. With that, we’re proud to be the go-to partner for procurement solutions in the care sector.
Please feel free to connect with us if you'd like to discuss how we can support the day-to-day running of your care home.
Contact Andway Healthcare by email at sales@andwayhealthcare.org.uk or by calling 01423 331 000.