October Employee of the Month is our sales manager Jay.
To his colleagues he's known for being first in and last out everyday. To his clients he known for traveling the length and breadth of the UK in all weathers and to his sales team he's the one bringing in the cakes and biscuits everytime they have a target day!
No wonder he gets lots of votes….well done Jay.
Lydia... taking the award for the second time as voted by her colleagues for all the extra hours and commitment she put in whilst her manager Grace was on honeymoon in one of our busiest months on record.
Well done Lydia our customers and the team here were all very grateful...
Mike...
...an important member of the servicing and repairs team who has been putting in the extra hours and weekends to ensure our customers LOLER and repairs jobs were completed in a timely and efficient manner.. Here's a picture of Mike receiving his choosen reward..
Thanks for your hard work Mike..
The Month of The Two Graces!
So for all ‘human’ Grace won employee of the month in July for her super helpful and hardworking approach and for being the go-to person for what seems like everything, doggy Grace was also nominated for helping raise team spirits extra high with her playful nature and doggy hugs!
Human Grace gets married next month so chose her cash prize for the wedding fund
Sadly dog Grace has passed away from a heart defect on Sunday 18/08/2019
"From ordering to delivery it all very quick, no hassle and products are always excellent value and long lasting."
"very good service"
"Excellent customer service. Goods delivered on time and with courtesy"
"Thank you for an excellent service"
We receive so many compliments on the way we, the Andway team, care for our clients, our customer service levels and client satisfaction scores, its something we are immensely proud of and are continually striving to improve..
We thought we should be shouting about it more so here it goes...
Field Visits: Our account managers come to you! We know from experience that face to face is the best communication method. You can show us around your home and explain exactly what your challenges are, show us exactly what you are trying to achieve and let us look at the products and equipment you currently use. We can assess where we can make savings and improvements for you and your residents.
We carry out audits and assessments for you on laundry, cleaning, manual handling and equipment, incontinence use and best practice, pressure care and much more. Our range includes everything your care home needs including dementia friendly environments and a maintenance, repairs and LOLER service.
We will come to see you face to face as much as you like…
New Business Team: focused on introducing Andway to you and your team, to understand how we can help in terms of products and equipment and what samples you may like to trial.
Understanding you and your home is crucial. That way we can make the biggest difference and help you save time and money.
Customer Service Team: all customers new and existing are allocated a personal internal account manager. They will be your day to day point of contact for ordering, asking for samples, quotes, arranging returns, handling any queries and for asking for expert help in product selection. Always at the end of the telephone, our customer service team look after your every need and will get to know you and your home really, really well.
LOLER Servicing and Maintenance Team: here to take care of all your equipment maintenance, service, repair and testing requirements and then keep your equipment safe, compliant and in good working order. Our highly skilled and experienced engineers are able to maintain a huge range of equipment including but not limited to hoists, beds, baths, scales, ceiling track hoists, mattresses and wheelchairs.
So is it time to get the Big 4 behind your care home?
Simply call us on 01423 331000 we are here to help...
Congratulations to Barry who has not only won Employee of the Month for June but also bagged Employee of the Year voted for by his fellow colleagues.
Barry earned himself two cash prizes which was perfect timing as he left for the airport the very next day for a well earned sunny holiday.
Barry has earned massive respect from the team for his stock knowledge and never ending ‘the answer is yes now what’s the question’ attitude to getting client orders out of the warehouse accurately and on time.
Well done Barry...
Employee of the Month and the winner for May is warehouse and logistics supervisor Shaun who is busy preparing for annual stocktake and getting our valued customers orders out on time.
He would not leave the warehouse for even 5 minutes to have his photo taken – exactly the kind of dedication he's renowned for. He is also our first second time winner of this award in 2019..
Congratulations Shaun...
Congratulations to our Customer Service Account Executive Lydia winning Employee of the Month for April.
Lydia has taken on extra responsibility with our ISO auditing and continuous improvement programme and steered us successfully through our most recent inspection which we passed with flying colours.
Lydia has chosen a day off as her reward which is truly well deserved...
Natalie our purchasing manager is quite the songstress and is lining up with her choir in a huge fund raising event 8th June at www.harrogatetheatre.co.uk
This super-sized sing off features over 300 singers and genres from Guns n Roses to Coldplay.
All funds are for Jessies Fund, Music Helping Children
Good luck Natalie
https://rockupandsing.com/sunday-23rd-december
Employee of the month goes to our business development executive Tim with a landslide vote for his volume of telephone activity, resilience to rejection and being prepared pick up extra work from absent colleagues at the drop of a hat.
Well done Tim who has chosen a cash prize for his upcoming holiday...
