About Us

Healthcare in hand at Andway

We work with you to have your healthcare in hand in 5 key ways:

Our vision is:

'Transform the standard of service within the care industry, by providing an unrivalled and personalised service to care homes throughout the UK.'

Our mission is:

'Providing a reliable, responsive and accessible service to each and every one of our customers: we ensure you have exactly what you need, when you need it, giving you extra time to care'

The Andway Experience Level Agreement (XLA) with our customers

Our XLA embodies the Andway values by which all our team will operate with all customer interactions and services offered.

  • Proactive communication, information before you need it
  • Operating a single source solution
  • Industry leading service as standard
  • Taking positive action, here to help
  • Working together in partnership, we are part of your team

Grace Windle, Customer Service Manager explains how we look after our customers

We operate a customer care programme with a 100% focus on proactivity and communication to meet your needs.

  • Order choice (online, email or phone) with scheduled reminder service
  • Same day issue and returns resolution
  • Proactive assistance in sourcing non-stock products
  • Guidance on the use and suitability of our products
  • Keep you informed of guidance and legislation changes

We would be delighted to review the levels of service you receive from Andway and to better understand how we can help you more.

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Here are the key ways we help you stay below budget:

  • Spend reports: a monthly break down of each site’s spend shown against agreed budgets and products. We will help you identify overspending and overstocking
  • Budgeting: we work with you to stretch your budgets further, by looking at usage changes, product savings and equipment savings
  • Usage and product consolidation audits: we work with you to organise and streamline your product range, to ultimately save you time and money
  • Equipment audits: expensive items warrant special attention and we compile an asset register, track repairs and help you predict future expenditure.
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Andway have developed 5 ways to help you reduce your compliance workload:

  • COSHH: certificates available to download online or we collate full folders of your products
  • LOLER/PUWER: we schedule all inspections and email certificates 24 hours after completion
  • 24/7 access: your online client portal holds all compliance information
  • Bedrails & entrapment: compliant products and proactive advice
  • Regulatory alerts: we send you all new CQC and Government updates

We are here to help and please feel free to book a compliance meeting with your Account Manager

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Andway have developed 5 ways to ensure you are confident in the supply of products and equipment for your home:

  • Expert forward buying and global sourcing team
  • Accurate picking, packing and despatch
  • UK wide next day delivery
  • Fully stocked on PPE recommended essentials
  • Proactive alternatives policy for any unavailable products
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Every Andway customer can register for an online web portal, a bespoke account area which gives 24/7 access to all transactions including:

  • Invoices, orders, returns, quotes and credit notes
  • Agreed pricing for each of your products
  • Contracts and agreements
  • COSHH data sheets for your chemicals
  • LOLER inspections, servicing schedules and any repairs
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Need some extra support with your healthcare supplies?

Contact us to discuss in more detail:

service level agreement

Download our SLAs

Click here to download
buyers guides

GUIDES: Read our guides to gloves, masks, beds and mattresses

Click here to read

Contact Us

Please contact us to discuss any equipment,
consumables or servicing requirements:

01423 331 000