As a market leading supplier of care home solutions, Andway Healthcare has a commitment to its clients and has responded to recent requests promptly.
In the wake of the Covid-19 pandemic many care homes are experiencing shortages of products or requiring new lines not previously ordered. Andway Healthcare, a family business, based in Yorkshire but supplying nationally, quickly recognised the challenges and supported their clients to source quality products at fair prices.
As demand increased for PPE products across various industries, supply chains became saturated. The team at Andway Healthcare created a plan to ensure their clients received the best possible service.
Prioritising existing care home clients over new enquiries, Andway Healthcare has adapted its operation to ensure a fair system. By utilising its established supply chains, and implementing quantity restrictions, clients have remained able to order products required for their operations.
Andrew Ledgeway, Chairman said: “At Andway Healthcare, our first priority is to protect our care home clients. Despite receiving enquiries from various sectors, we took the decision to create a system that worked for our clients first. It is essential products are sourced from reputable suppliers and are fit for purpose, and we have been working closely to supply our clients. Our commitment to clients has been core to our values since we established the business over 18 years ago and they know they can trust us to deliver; allowing them to continue the amazing work they are doing in caring for our elderly.”
Andway Healthcare has a history of excellent service and prides itself on going the extra mile to support its clients with a comprehensive range of nursing and hygiene consumables and equipment.
Kathy Clayton from Waterside Lodge Care Home said: “Andway Healthcare has done a fantastic job in procuring PPE for our business. The communication has been extremely helpful with regular updates to keep us informed as to when we can expect to receive our orders. Their outstanding effort during this challenging time has supported us in our operation.”
The business is operational during the pandemic and providing products and services throughout the UK. Engineers are still on emergency call out for any urgent equipment repairs within care homes whilst the purchasing team are sourcing reliable products allowing the logistics team to deliver much needed items throughout the UK. The sales and customer service teams are offering help and advice on product choices and the finance team are working with clients to spread any increased expenditure costs.
Luke Jarrett, procurement and compliance manager at Valorum Care Group added: “The team at Andway Healthcare have been amazing in their response to our current needs. In addition to the products we usually purchase, Andway Healthcare have sourced and supplied items we have historically ordered from another supplier; who has unfortunately closed their business during the crisis. Jay and the team have provided us with next day delivery on essential items and where they haven’t stocked a particular product, have actively sourced these from their network.”
Quick implementation of the new processes has meant minimal disruption to operations and the team at Andway Healthcare and their clients have responded well in the circumstances.