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Andway Coronavirus Company Statement

Coronavirus Policy

Andway Healthcare are committed to protecting our staff, clients and community and are working closely with all
parties to minimise infection risks to provide help and advice on suitable products and practices.

At the time of writing, we have no concerns about an outbreak occurring at our offices, and we have had no confirmed
or suspected cases amongst any of our team. However, it is important that we are fully prepared in case the situation
in the UK worsens. As well as reinforcing good hygiene practices throughout the company, we have taken the
following measures: -

 We are working with our team to ensure business continuity should anyone need to self-isolate or becomes
 Telephone, email order and advice services will remain open as usual throughout any isolation period.
 We have asked all our field-based staff to immediately report any flu-like symptoms, and where appropriate
we will send them home.
 There will be no business-related travel to hot-spot areas, and any staff returning from holidays will be
assessed before returning to work.

We are actively working with any suppliers based in hot-spot areas to ensure continuity of supply, which has so far
proved effective. We are also assured by the authorities that there is no health risk from imported goods originating in
hot spot areas due to the nature of transmission of the virus.

Andway Hygiene Policy

As an organisation we are committed to doing our utmost to help prevent the risk of infection and to reduce the spread
of infection as much as we can. We are following and will continue to follow the WHO and PHE guidelines.

 Andway staff hand sanitiser use: Andway Delivery Drivers, Service Engineers and Sales Representatives are
now provided with hand sanitiser for use between each client contact.

 We strongly advise our external based teams minimise contact with residents and your staff. We
recommend you allocate a single member of staff to accept and sign for the deliveries to minimise risks.

 Drop-off delivery only option: if you would prefer your goods to be left outside your premises to further
reduce the risk of infection please advise us at point of order.

 Sales visit option: please advise if you would prefer to meet virtually using Microsoft teams, skype or zoom.
Case notification

We undertake to advise you if any members of the Andway Team have encountered or have the virus or are selfisolating.
In return we ask you notify us immediately if you have any confirmed or reported cases of COVID-19 in your care home
or organisation.

Courier update

We are working closely with our couriers and other transport companies and will advise accordingly should they make
any procedural changes.

Thank You,
The Andway Healthcare Team

February Employee of the Month...

... is Lydia McEwen.

For a record breaking third time Lydia wins February employee of the month.  Many of the votes cast picked out her long working hours covering while Grace was on honeymoon training new teammate Victoria.  All the while in good spirits and looking after the needs of our clients.

Lydia is choosing a well deserved day off for her prize...

Coronavirus Disinfection Advice & Product Selection

Coronavirus Help & Advice

  1. It is vital you follow the contact time guidelines on each of these products to ensure its efficiency in combatting and killing virucidal and bacterial bodies.
  2. Hand washing and disinfection is the key to preventing infection. You should frequently wash your hands well for at least 20 seconds and avoid touching your face with unwashed hands. If it is not possible to wash your hands, or hands are visibly clean, WHO recommend using an alcohol hand gel containing at least 60% alcohol. All Andway’s gels, product codes ALCA50, ALCA500 and ALCA5L contain over the required 60% alcohol which meets this requirement and is formulated for frequent use.
  3. Practice good respiratory hygiene by catching coughs and sneezes in a tissue (or your elbow), bin tissues and wash your hands well afterwards.
  4. These types of viruses do not generally survive for very long outside the body, however there is some evidence to show that some coronaviruses can persist on surfaces for several hours or days depending on environmental conditions. As the COVID-19 virus is not available for commercial testing we recommend regular cleaning and disinfection of frequently touched objects and surfaces using one of our virucidal cleaners which has numerous test data against enveloped viruses or makes Norovirus claims.
  5. Pre-clean the surface first followed by a disinfection step with a 5-minute contact time.
  6. We advise the use of our virucidal cleaners for precleaning to minimise the risk that the cleaning cloths becoming a source of cross contamination.  

Recommended Products


T500 - Selgiene Extreme 5Ltr
C066 - Selgiene Ultra Virucidal Cleaner 5Ltr
T066 - Slgiene Ultra Virucidal Cleaner 750ml
T500 - Selgiene Extreme Highcare Cleaner 750ml
ULTRAAX - UltraAX Virucidal & Bactericidal Disinfectant



Nutrition and Hydration Week


Nutrition and Hydration Week

10 key characteristics of good care are:

  1. Screen all residents to identify malnourishment or risk of malnourishment and ensure actions are progressed and monitored.
  2. Together with each resident, create a personal care/support plan enabling them to have choice and control over their own nutritional care and fluid needs.
  3. Care providers could include specific guidance on food and beverage services and other nutritional & hydration care.
  4. People using care services get in the planning and monitoring arrangements for food and drinks provision.
  5. Food and drinks should be provided alone or with assistance in an environment conducive to residents being able to consume their food (Protected Mealtimes).
  6. All health care professionals and volunteers could receive regular training to ensure they have the skills, qualifications and competencies needed to meet the nutritional and fluid requirements of the residents.
  7. Facilities and services providing nutrition and hydration are designed to be flexible and centred on the residents using them, 24 hours a day, every day.
  8. All care providers to have a nutrition and hydration policy centred on the needs of users, and is performance managed in line with local governance, national standards and regulatory frameworks.
  9. Food, drinks and other nutritional care are delivered safely.
  10. Care providers should take a multi-disciplinary approach to nutrition and hydrational care, valuing the contribution of all staff, residents, and volunteers working in partnership.

Age Concern (2006) reported a lack of appropriate food and absence of support with eating and drinking as one of the most frequently raised issues by older people’s relatives following a hospital admission.

Nutrition Tips:

  • Using high energy and high protein foods added to the diet without increasing the volume of foods    consumed (e.g. cheese, full fat milk, butter, cream)
  • Small, frequent meals consisting of nutritionally dense foods
  • High energy and high protein snacks between meals
  • Nourishing fluids should be maximised (milky drinks, soups, powdered supplements)
  • Aim to overcome barriers to oral intake (e.g. pain, poor dentition, need for a texture modified diet, environmental and social problems)
  • Consideration should be given to micronutrients. A multivitamin maybe required.


Using the above techniques can improve nutritional intake whilst ensuring the appropriate nutrition. Further advice and guidelines are available at www.thenacc.co.uk and www.bda.uk.com


NHS Nutrition and Hydration guide:




Water is essential to health but is often overlooked. This can result in vulnerable individuals missing out on the support they need to help maintain a healthy level of hydration. The medical evidence for good hydration shows that it can assist in preventing or treating ailments such as:

• Pressure ulcers

• Constipation

• Urinary infections and incontinence

• Kidney stones

• Heart disease

• Low blood pressure

• Diabetes (management of)

• Cognitive impairment

• Dizziness and confusion leading to falls

• Poor oral health

• Skin conditions


In many care homes, older residents are often affected by dehydration.  As a result, some residents are put at risk of falls, urinary tract infections (UTIs), acute kidney injury (AKI) and sepsis. UTI is a common cause for emergency hospital admission.


Hydration and Dementia

Colour contrast is vital in dementia care settings, where cognitive and perception problems can lead to falls and increased anxiety. 

A wide range of drinking aids are available - https://andwayhealthcare.com/ColouredTableware 


DVT Awareness Month

March Is DVT Awareness Month!

March is Deep Vein Thrombosis awareness month - a public health awareness initiative which aims to raise awareness of the condition and it’s related complications. It’s aimed at raising awareness for both healthcare professionals and the general public.

What is Deep Vein Thrombosis
DVT is a blood clot which occurs in a deep vein. Deep veins are veins which are large and surrounded by muscle in a limb. These are most common in the leg and can result in pain and discoloration, among other symptoms.

According to Independent Living, DVT affects approximately one in every 1000 people. The risk is especially important to be aware of for care professionals as the risk of developing DVT increases with age. Additional risk factors, such as blood vessel damage and staying still for long periods also affect care home residents.

Sometimes it is hard to tell if a resident may have DVT, because it can develop with very few noticeable symptoms.

However, things to look out for include:

  • Pain, swelling or tenderness in one of the legs, often in or around the calf muscle (see the NHS’s example of DVT)

  • Feeling a heavy ache in the affected area

  • Skin that is warm to the touch in the affected area

  • Red skin

  • Increased pain when you raising the foot towards the knee

  • Shortness of breath or chest pain can mean the thrombosis (clot) may have developed in the lungs which is a pulmonary embolism. 

Did you know?

  • 74% of care home residents have little or no awareness of DVT 

  • DVT risk can increase following a stroke (Pharmacy Times)

Combatting Deep Vein Thrombosis

DVT can be a dangerous condition, though treatments are available. So what can we do to prevent our residents from contracting this?

The following steps can be taken to reduce the risk of developing DVT:

  • Eating a healthy, balanced diet

  • Taking regular exercise

  • regular movement  even when chair bound 


Studies have suggested that wearing compression stockings can improve blood flow and lower the chances of the development of DVT. Research collated by the Cochrane Library comparing 15 trials found that wearing compression stockings could reduce the risk of DVT by as much as 63%.

Emergency treatment

If a resident with DVT experiences breathlessness and chest pain, seek emergency assistance.

According to the NHS, a pulmonary embolism can be life threatening and requires urgent treatment.

For more information on DVT, take a look at the NHS’ and NICE resources:


NICE risk assessment tool -  https://www.nice.org.uk/guidance/ng89/resources/department-of-health-vte-risk-assessment-tool-pdf-4787149213

NICE Recommendations for DVT - https://www.nice.org.uk/guidance/ipg651/chapter/1-Recommendations


Employee of the Month - December 2019

is........  Multidrop driver Rich

Both our clients and our team voted for Rich in December! Such is his helpfulness and cheeriness with our clients when hes delivering their goods they have been emailing in to make sure we all know what an asset he is to the team. Always with a smile on his face Rich is definitely a hit with our clients and is now smiling all the way to bank with his cash prize.   


Guide to:- Choosing the correct pressure care system

Choosing the right pressure care mattress

There is a wide range of terminology used for pressure care mattresses including air/airflow mattress,  alternating mattress, redistributing pressure mattress, replacement systems and dynamic mattresses to name but a few.

We take calls every day from clients seeking help and advice on which mattress to choose, which grade (medium, high and very high risk), which will best suit a user. With nearly 20 years of experience in the care home environment we would suggest taking the following into account when selecting the best system.  

Skin Assessment

This will be carried out by a healthcare professional such as a nurse, usually following guidelines of risk assessment or scoring such as The Braden Scale which will calculate a level of risk and this will then be matched to the appropriate risk rated mattress system.

Pressure care mattress options: -

Static or Foam mattresses

Made from foam and usually feature a two way stretch, vapour permeable, waterproof cover which helps to reduce the shear and friction forces and help prevent tissue breakdown.  The internal air channels help to encourage skin integrity and reduce the build-up of moisture underneath the user.

These mattresses are predominantly used for those who may present with some minimal risks of pressure damage, classified as low or medium risk although high risk versions are available.

Alternating pressure mattresses

Alternating/air Mattress systems offer advanced pressure relief therapy for patients rated high and very high risk.  They normally consist of individual alternating air filled cells, usually working in small targeted groups to regularly and automatically alter distribution of pressure in sections, protecting the most vulnerable sections of the body such as the head, heels and sacrum areas and to maximum effect.

There is a choice of analogue or digital pump to activate these systems and controls provide pressure alerts and comfort settings 24/7.

Options can include evacuation kits, static pillows etc

Hybrid mattresses

Combination of air and foam, providing a comfortable foam interface which reduces pressure over vulnerable areas of the body and an alternating surface beneath weight bearing sections of the body. These are used for those rated high or very high risk.

Replacement or Overlay?

Alternating pressure mattresses are supplied as replacement or overlay, both provide the same level of pressure care: a replacement system is just as it sounds a full mattress system, an overlay fits on top of an existing standard mattress. We will of course offer help and advice on which is the best option for your service user. 

Service user mobility

Your service user is unique and will have their very own requirements and we encourage you to take the following into account when choosing a mattress:

  • will the service user be getting in and out of bed independently and frequently and if so will require a mattress structure which will allow ease of movement, including overall mattress height?
  • if your service user is limited mobility and requires patient lifting aids the mattress will of course need to be of a higher risk rating and comfort level, with alternating functionality built in.

Bed and bed accessories impact

  • which bed will the mattress go on, can it be securely positioned and fastened, if not, an alternative bed may be required,
  • check your bed accessories are compatible with the mattress. For example, do not use an alternating mattress with a separate profiling backrest as it may restrict the air-flow of the mattress.
  • Check the height of the mattress vs required anti-entrapment bed rail requirements. From April 2013 government legislation stipulates the minimum gap between the top of the mattress and the bottom of the bed rail must be 120mm to avoid entrapment and your mattress may raise the mattress height and reduce this gap to below legal levels. Furthermore, the distance between the top of the bedrail and the mattress must be a minimum of 220mm.


A good night’s sleep is vital for health and wellbeing so testing the mattress for comfort is key as an uncomfortable mattress which interrupts/prevents sleep will severely impact the users health vs pressure care considerations.

Andway offer a comprehensive range of pressure relieving airflow alternating mattresses, suitable for low, medium, high, very high and bariatric users.  At the forefront of technology our aim is to provide you with choice and expert advice.

Where ‘risk’ categories are given, these are to the Waterlow scale and are for guidance only and we strongly advise calling our expert mattress team to help in selecting the correct combination of comfort and pressure relief.

Employee of the Month for November

Shaun wins it again!

Our warehouse manager Shaun weighed in at number one again this month, commended by his colleagues for going above and beyond both in hours worked, care and attention paid to our clients and ensuring our distribution operations runs ontime.

Well done Shaun and using his winners cash to treat his wife to an extra pressie this Christmas.  

HSE LOLER Guidelines - Overview

HSE LOLER Guidelines

Safe and successful lifting operations depend, in large part, on the continued safety of the lifting equipment and accessories that are used. Failures in this kind of equipment can result in significant or even fatal injuries. Health and safety law therefore places a number of specific obligations on those providing, controlling and using lifting equipment to properly manage these risks.

In addition to the requirements for safe design and construction, all lifting equipment should also be checked and maintained as necessary to keep it safe for use, so:

  • users may need to undertake simple pre-use checks (eg on lifting chains and slings), or make checks on a daily basis (eg for lift trucks)
  • in some cases, inspections and checks should be made on a regular basis, often weekly, but this may be on a monthly or quarterly basis (eg the checks undertaken by an operator on their crane)
  • employers should ensure that lifting equipment is thoroughly examined (normally once or twice a year but, in some cases, this may be more or less frequent)

These checks are necessary to verify that the lifting equipment can continue to be safely used. This page concentrates on thorough examination and inspection, and the reporting and record-keeping obligations of LOLER (regulations 9, 10 and 11).

What is a 'thorough examination' under LOLER?

This is a systematic and detailed examination of the equipment and safety-critical parts, carried out at specified intervals by a competent person who must then complete a written report. This report must contain the information required by LOLER Schedule 1, including:

the examination date:-

  • the date when the next thorough examination is due
  • any defects found which are (or could potentially become) a danger to people,

Where serious defects are identified, the competent person carrying out the examination must immediately report this verbally to the dutyholder. This should then be followed by the written report, a copy of which must also be sent to the relevant enforcing authority.

What is a 'competent person'?

The term 'competent person' is not defined in law but the LOLER Approved Code of Practice and guidance (paragraph 294 on competent persons) states that:

  • 'You should ensure that the person carrying out a thorough examination has such appropriate practical and theoretical knowledge and experience of the lifting equipment to be thoroughly examined as will enable them to detect defects or weaknesses and to assess their importance in relation to the safety and continued use of the lifting equipment.'

Although the competent person may often be employed by another organisation, this is not necessary, provided they are sufficiently independent and impartial to ensure that in-house examinations are made without fear or favour. However, this should not be the same person who undertakes routine maintenance of the equipment - as they would then be responsible for assessing their own maintenance work.

When should thorough examinations be carried out?

In order to verify that lifting equipment and accessories remain safe for use, and to detect and remedy any deterioration in good time, thorough examinations are required throughout the lifetime of the equipment or as follows

  • before use for the first time - unless the equipment has an EC Declaration of Conformity less than one year old and the equipment was not assembled on site.
  • If it was assembled on site, it must be examined by a competent person to ensure that the assembly (eg a platform lift installed in a building) was completed correctly and safely.
  • after assembly and before use at each location - for equipment that requires assembly or installation before use, e.g. tower cranes
  • regularly, while in service
  • if the equipment is exposed to conditions that cause deterioration which is likely to result in dangerous situations.

Most lifting equipment will be subject to wear and tear and so will need regular in-service examination. Some may be exposed to significant environmental conditions which may cause further deterioration. You have a choice:

  • arrange for thorough examination to be carried out at the intervals specified by LOLER (every 6 or 12 months, depending on the equipment) or
  • conduct examinations in accordance with an examination scheme, drawn up by a competent person

Following exceptional circumstances - liable to jeopardise the safety of lifting equipment, which may include:

  • damage or failure
  • being out of use for long periods
  • major changes, which are likely to affect the equipment's integrity (eg modifications, or replacement / repair of critical parts)
  • What are the specified intervals for regular thorough examinations?
  • Unless there is an 'examination scheme' specifying other intervals, thorough examinations should be conducted every:
  • 6 months, for lifting equipment and any associated accessories used to lift people
  • 6 months, for all lifting accessories
  • 12 months, for all other lifting equipment

What is covered by a thorough examination?

This depends on the professional judgement of the competent person undertaking the examination, but needs to include all matters which affect the safety of the lifting equipment, including likely deterioration with time.  For most common lifting equipment and accessories, there are industry standard procedures and criteria which a competent person would follow when undertaking thorough examinations and making judgements as to the continued safety of the equipment. Methods used include:

  • visual examination and functional checks
  • measurements of wear
  • (in some cases) traditional NDT (non-destructive testing) and load testing
  • Some disassembly or internal examination of parts may also be required.

Where an examination scheme has been drawn up, this should identify and specify:

  • the parts to be thoroughly examined
  • the methods of examination and testing
  • the intervals for examination (and testing of the different parts, where appropriate)
  • The scheme should also include details of any other inspection regimes for the equipment.

Examination schemes may be drawn up by any person with the necessary competence. This does not need to be the same competent person who conducts the thorough examination in accordance with the scheme.  Although examination schemes do not need to be preserved in the form of a document, it should be possible to produce a written copy when required (eg on request by the relevant enforcing authority, for example CQC). These should be secured from loss or unauthorised modification.

Testing of lifting equipment

Most lifting equipment does not need routine testing as part of the thorough examination - in fact some overload tests can cause damage to lifting equipment. Where testing is deemed necessary, it may not need be undertaken at every thorough examination. The need for, and nature of, testing should be based on an assessment of risk - taking account of information from the manufacturer and other relevant information - as determined by the competent person.

Maintenance and inspection of lifting equipment.

Maintenance of lifting equipment to ensure it remains safe for use is a requirement of PUWER. In some cases - to assist with this, and detect any deterioration so it can be remedied in good time - lifting equipment may need to be inspected between thorough examinations. Such inspections need to be undertaken by suitably trained and competent people, which can often be the lifting equipment operator or maintenance personnel.

The nature, need for and frequency of such inspections should be determined through risk assessment, taking full account of any manufacturer's recommendations.

Lifting accessories do not normally need formal inspection, provided that proper pre-use checks are made and they undergo their standard thorough examination.

Reports and defects

Records should be kept of all thorough examinations and inspections, and of the EC Declarations of Conformity for all lifting equipment and lifting accessories. Examination and inspection records do not need to be kept in hard copy form but you should be able to provide a written copy when necessary (eg upon request by the relevant enforcing authority or when lifting equipment leaves your undertaking -under hire, use elsewhere, or second-hand sale). The records should also be protected from unauthorised alteration. The contents required in a thorough examination report are specified by Schedule 1 of LOLER. There is no longer a defined format or form for such a report, provided that all 11 items listed in the Schedule are included.

Where, following thorough examination or inspection of lifting equipment, a defect is identified - which in the opinion of the person undertaking the examination or inspection - is (or could become) a danger to people, you as user (employer or self employed person) should be notified immediately. You must then take effective action to manage risk by ensuring the lifting equipment is not used until the defect is remedied.  Such defects must be confirmed in writing in the report, even if it is remedied immediately (eg by destruction of a sling).  The person making the report must also notify the relevant enforcing authority with a copy of the report. Enforcing authorities may follow up such reports to check that risks are being adequately managed.

In some cases, a defect may be identified which does not require the immediate cessation of use of the lifting equipment. In these cases, you must remedy the matter, or not further use the equipment, within the time period specified on the report.

Reports of thorough examinations sometimes contain additional non-statutory observations from the competent person on the condition of the lifting equipment. Analysis of this may provide useful information to manage your lifting equipment.

Christmas 2019 Opening Hours and Delivery Information