01423 331 000




Employee of the Month May 2019...

Employee of the Month and the winner for May is warehouse and logistics supervisor Shaun who is busy preparing for annual stocktake and getting our valued customers orders out on time.

He would not leave the warehouse for even 5 minutes to have his photo taken – exactly the kind of dedication he's renowned for.  He is also our first second time winner of this award in 2019..

Congratulations Shaun...


April 2019 Employee of the Month is Lydia

Congratulations to our Customer Service Account Executive Lydia winning Employee of the Month for April.

Lydia has taken on extra responsibility with our ISO auditing and continuous improvement programme and steered us successfully through our most recent inspection which we passed with flying colours.

Lydia has chosen a day off as her reward which is truly well deserved...

Rock up and Sing Finale

Natalie our purchasing manager is quite the songstress and is lining up with her choir in a huge fund raising event 8th June at www.harrogatetheatre.co.uk

This super-sized sing off features over 300 singers and genres from Guns n Roses to Coldplay.

All funds are for Jessies Fund, Music Helping Children

Good luck Natalie



March 19 Employee of the Month...

Employee of the month goes to our business development executive Tim with a landslide vote for his volume of telephone activity, resilience to rejection and being prepared pick up extra work from absent colleagues at the drop of a hat.

Well done Tim who has chosen a cash prize for his upcoming holiday...


Top Tips for Tackling Laundry Issues in Care Homes

Part and parcel of running a care home is tackling troublesome issues such as laundry demons; smells that linger and stains that seem to be invincible. The laundry room plays a vital role in infection control within the home and therefore it’s critical it is managed effectively. The Andway team are well versed in all aspects of laundry issues and are confident to wear the cap of ‘laundry experts’. Although laundry may be an everyday chore that keeps your home running, there is a science behind what works effectively. A lot of money is wasted annually on products that promise a lot but spectacularly under-deliver.

Common laundry issues…

There are a number of common issues we regularly come across and our team always has a solution on hand to rectify a range of tiresome problems. Whether you struggle with removing stains from bedding and clothing, or you find laundry never quite smells as fresh as it should, there is usually a simple ‘fix’. Speaking with other care home owners you will find the laundry room is often the area that causes a headache or two.

Whilst the Care Quality Commission (CQC) has no specific care guidelines as to how laundry is managed its inspections cover how generally clean and infection free a home is. A survey conducted by Electrolux professional identified that many homes could trace a front-line infection outbreak back to the laundry room!

Back to basics

We love an unresolved laundry issue to solve! If your sheets are continually stained no matter what temperature you wash at, or tarnished clothing is shamefully hidden under a cardigan – your home is not alone.  Whilst there is no magic wand there are several steps you can take to ensure that common problems are avoided.

We strongly suggest that you start by undertaking a laundry assessment, we offer these to our clients as standard practice. It is the first point to investigate what is going wrong. Sometimes it can be as simple as a little staff training to ensure that the washing machine isn’t overloaded or a little more complex such as identifying that the wrong type of chemicals are being used for the stain or wash cycle. We take a very down to earth approach and can quickly identify the reasons behind your struggles.

Common issues:

·         Overloading the machine

·         Detergents used aren’t effective for heavy stainage

·         Temperature

·         Wrong wash Cycle

·         Staff needing training

Top tips

Consider trialling a stronger chemical or look at a longer washing cycle. Heavily stained items, often need a good pre-wash or sluice cycle. This not only removes stains but also reduces the likelihood of infection spreading across the home. Putting a little less in each wash can work miracles, sometimes it’s people trying to save time by putting a little too much in the machine, stopping the water and chemicals circulating and the clothes rotating around the machine.

Using a stronger detergent can save you both time and money in the long term, removing the need to re-wash and use more detergent. Occasionally we find staff aren’t using the right amount of washing liquid or powder and need to slightly increase the dose.

Does the water temperature work effectively with the detergent? Washing liquid and powder work at an optimum temperature. You need to determine what is the perfect temperature for your clothing and bedding; you don’t want to boil wash delicate clothing, it will remove the stains but will inevitably damage the material.

Using a destainer can be effective even at 30 or 40 degrees which is an energy saver as well as being an effective stain removal tool. Our range of destainer’s are always popular in high volume laundry environments as they help remove heavy stainage.

Dosing Systems

Consider using a dosing system for the ultimate in laundry accuracy. Dosing systems not only deliver an accurate and measured amount of detergent every wash but also improve washing results and reduce wastage. A clever system that saves both time, money, and energy. As the right amount of chemicals are released in every wash, stains are effectively managed and home report savings on detergent and energy use over other manual methods.

Cheap products often mean high dosage which often means you may end up paying a lot more in the long run, buy cheap buy twice!


Pricing Alternatives


We will work with you to find the most effective way to present costs including


  • Own brand vs brand
  • Cost per day or month and usage cost summaries
  • Per site cost to account for service laundry requirement variations


For more help with your laundry issues, contact one of the Andway Laundry Experts who would be delighted to come and conduct a free laundry evaluation at a time to suit you!


NEW Patient Transfer Board with Built in Scale

What is the Patient Transfer Scale?

The Patient Transfer Scale is a revolutionary way to weigh time critical or immobile patients in seconds. It is a transfer slide with in-built weighing scale, and means patients can be weighed during lateral transfer from trolley to bed, or bed to bed.

What are the benefits of the Patient Transfer Scale?

Weighing a patient at the point they are admitted to hospital is made easier with the Patient Transfer Scale. In order to administer medication or treatment accurately, the patient needs to be weighed. However, with immobile patients this is not easy, with the only solutions being bed weighing scales or hoist scales, both of which can be cumbersome and time consuming.

Lateral transfer of a patient from trolley to bed or bed to bed is an already existing - and essential - procedure. Therefore, the Patient Transfer Scale allows you to get a weight reading for these patients without taking up any time.

This means treatment can be administered faster and with confidence by healthcare professionals. It also means less stress for staff, less stress for the patient, and the patient can be weighed with dignity.

Why do you need an accurate weight for patients?

A patient’s weight can be critical to delivering the right care and treatment at the right time. Getting a weight reading is particularly important when medication or treatment needs to be administered fast; however, in many cases it is not easy to weigh the patient.

The more accurate the weight reading, the more accurate the drug dosage and the more effectively the patient can be treated. The Patient Transfer Scale means that weight readings never need to be estimated again - so better patient care and patient outcomes.

How is the Patient Transfer Scale used?

The Patient Transfer Scale, or PTS, can be used in the same way as a transfer board. Simply place the PTS across the trolley and bed (or between two beds), and move your patient across in line with your manual handling/patient transfer policies. You’ll just need to stop for 3-4 seconds as they pass over the PTS in order for the weight reading to register.

The Hold function can be used if required to stabilise the weight reading on the display. Watch the video above to see the PTS in action.

Where can I find out more?

You can find out more about the Patient Transfer Scale by calling 01423 331000 or emailing sales@andwayhealthcare.org.uk.  Click here https://www.andwayhealthcare.com/PatientTransferWeighScaleM-999 to view the product online...

Feb 19 Employee of the Month

...goes to Purchasing Manager Natalie Farrell.

Congratulations to our Purchasing Manager Natalie for winning this month’s employee of the month with a resounding accolade for her positive, can-do attitude and her super enthusiastic approach to getting her teeth into challenges and projects. Well done and enjoy your prize of a day’s extra holiday.


Jan 19 Employee of the Month...

...goes to Shaun Rice.

By unanimous vote our January Employee of the Month winner is our Warehouse & Logistics Supervisor Shaun RIce, seen here with his winners trophy and he also gets to choose a cash or time off prize too!

Comments on Shaun’s voting cards included ‘no one works longer or harder’, ‘always goes the extra mile’, ‘fantastic stock take management’.

Well done Shaun, who as an avid Leeds United supporter will be either using his day off to go to a game or maybe treat himself to the new strip?

NEW PRODUCT - Non-Contact Infra-Red Thermometer

Fantastic New Product - Suitable for use in Care Homes, Hospitals, Hospice's and many other care environments.

Simply, hold within 3 - 5cms of the forehead, press the start button and the temperature reading will be displayed in less than 2 seconds.

The Thermofinder non-contact thermometer uses infra-red therefore is non-invasive and does not require spare probe covers after every use, unlike the conventional tympanic ear thermometers

The Thermofinder thermometer offers two functions

- (1) body temperature, simply point towards patients temporal artery (within 2-5cms) and press the start button to take a reading, and - - (2) ambient/surface temperature, which allows the reading of air temperature and surface temperature (bath water, baby’s feeding bottles).

Supplied with 2 x AAA batteries...

-Auto On/Off Function
-Temperature Unit Conversion
-32 Memories
-Sound on/off
-Multi-Colour Black Light
-Non-Invasive, Perfect for Dementia Care


Brexit - Deal or No Deal - Implications for the Care Industry

Deal or No Deal - Brexit Implications for the Care Industry

Spending so much time in your care homes and with care home owners and managers, we can see and feel the rising tide of concern over the potential implications of Brexit – whichever version we end up with!

Although the EU has limited legal jurisdiction over how health and care services are organised and provided in member states, the UK’s vote to leave the EU will have major implications for health and social care in England.

Whether a No Deal option sees us crashing out of the European single market and the customs union, or Theresa May’s ‘compromise’ deal being accepted somehow in Parliament, either way current arrangements that play a vital role in the facilitating the delivery of healthcare via access to workforce and goods and services, is going to significantly change.    

Second because EU directives affect many areas of UK law that impact on the delivery of health and care services. Third, because the vote has ushered in a period of significant economic and political uncertainty at a time when the NHS and social care are already facing huge financial and operational pressures.

Two years of Brexit negotiations and all its ensuing media coverage have already had an impact, especially on the recruitment and retention of EU nationals in some parts of the workforce, which is contributing to shortages of key staff. 

The policy of freedom of movement and mutual recognition of professional qualifications within the EU means that many health and social care professionals currently working in the UK have come from other EU countries. This includes nearly 62,000 (5.6 per cent) of the English NHS’s 1.2 million workforce and an estimated 95,000 (around 7 per cent) of the 1.3 million workers in England’s adult social care sector (NHS Digital 2017; Skills for Care 2017). The proportion of EU workers in both the NHS and the social care sector has been growing over time, suggesting that both sectors have become increasingly reliant on EU migrants.

The care industry therefore welcomes the recent announcement that EU citizens currently living in the UK will be able to remain. We hope it will persuade as many of them as possible to stay and continue to make a valuable contribution to the health and care workforce.

Employers are being advised to make initial steps in refreshing all contracts, particularly right to work eligibility, with a longer term view to contract renewals at the point we leave the EU.

EU nationals will need to understand the impact of Brexit on their immigration status, and employers who rely on EU nationals will need to review and protect the stability of their business.

Employers are being advised to consider supporting and encouraging early applications for permanent residence from those employees who qualify

The UK’s membership of the European single market, customs union and Euratom has provided significant benefits. Securing equivalent access to new drugs and treatments must be a priority in the next phase of negotiations. 

The government has set an ambition for the UK to be a world leader in life sciences and medical research. To fulfil this ambition, it will be essential for the government to make good any loss in EU funding for research and development and that the UK continues to benefit from the collaboration of researchers and scientists across the EU. 

Perhaps most importantly, if independent forecasts are correct and more recently the Bank of England forecast that Brexit will have a significant long term negative impact on the economy, this will of course reduce the funding and resources for health and social care.

For ourselves, we are seeing a large number of price increases coming through already, an uncertainty in the global currencies resulting in a weaker buying position for us in some instances and overseas suppliers already looking for ‘UK’ contracts as opposed to EU based law. There is no doubt we have an unsteady ship to steer.

Authored BY MD Jayne Graves