Thank You and Goodbye Joel

This week sees our account manager Joel Ellis leave Andway, moving onto a whole new industry and a whole new challenge.  

Joel has been with us 5 years and many of you will have thoroughly enjoyed being looked after by Joel both face to face and on the telephone and he will be missed.

Over the last month Joel has been on tour with our Sales Manager Jay by way of ‘handover’ and I know many of you have already wished him a fond farewell.

We would like to take this opportunity to extend a massive thanks to our departing Client Account Manager Joel Ellis and our best wishes for the future.

If you have previously been looked after by Joel Ellis your new Account Manager will be Jay Ledgeway and your internal contact will be Lydia McEwen.  You may also hear from our new team member Holly Deane who is on hand to help with new enquiries.

You can meet our team by clicking here or call 01423 331000 to book a meeting with you representative.

If you would like to wish Joel all the best here a link to his LinkedIn profile 

Andway @ The Healthcare Forum 2018
March 5th and 6th sees the 2018 Healthcare Forum taking place in Warwickshire, a coming together of suppliers, care home owners and healthcare professionals, a specialist forum focussing on the purchasing requirements of national care providers and healthcare groups.
Happy New Year.. Introducing our New MD

Happy New Year from Andway …and introducing our new MD

Unlike many industries, you may not be just returning to work after a nice festive break as the care industry never rests but we would like to sincerely wish you a happy, healthy and prosperous 2018.

One of our team in particular has been very busy in the run up to Christmas and we are delighted to announce the appointment of our new Managing Director Jayne Reid:

“Some of you may have already met me as I have been working in the field meeting our clients, visiting your homes and I attended the Care Forum in December with our Sales Manager Jay Ledgeway. This ‘undercover’ work has been an invaluable part of my planning and to give me a great insight into your challenges and what you need from Andway”.

Jayne Image

Our mission in 2018 is to ‘Provide world class, effective and cost efficient solutions to the care home industry to help you improve care standards and profitability’.

Having worked in the field for the last 2 months I now know, first hand, how to bring this statement to life: I can see what an amazing job you are already doing and how we can play a truly vital part in making your daily lives hassle free – saving you time and money by being your trusted partner and simply doing what we say we will do.

So here’s what some of you told me you need:

  •          On-time delivery
  •          Quality but competitive products 
  •          2-way communication
  •          You are open to new ideas and products
  •          Reliability
  •          Friendliness

You scored us really highly in most of these areas, but I can now see where we need to work even harder and over the coming months the Andway team will be working to keep you in the loop on all our service and product improvements. However, in the meantime I would love to hear from you about how Andway can improve our service to you right here and now!

I have a brilliant team and I will be introducing them all to you throughout 2018.

I look forward to working together…

Any questions or requests 

Christmas & New Year Closing Schedule

The offices and warehouse at Andway Healthcare will be closing for a short period over Christmas and New Year, please find below our scheduled closure dates and important information relating to orders and delivery times:


closure timetable

We will continue to be available during our normal office hours of 7am to 5pm until the 22 December when we will be closing at midday.  You can get in touch with us on 01423 331000 or via email to

We would like to take this opportunity to thank you for your custom over the past 12 months and look forward to continuing to be of service throughout 2018.

Many thanks,

Luke Ledgeway

Customer Service


Is China's Pollution Crisis In Hand?

Vinyl Glove Shortage due to China’s Pollution Crisis

In the back end of 2016 the Chinese government took steps to tackle their pollution levels that have reached an all-time high. China has relied heavily on coal to assist it in becoming the second largest economy in the world and is now starting to pay the price. As a high producer of low cost goods, production levels have seen a major increase over the years, with little regard given to the effects on the environment. Using coal to make electricity has added to the build-up of smog in the Country and drastically led to increased pollution levels.

Why is there a shortage?

In Northern China, a major production area of vinyl, the Chinese government enforced a 45-day production ban on vinyl glove factories as well as other manufacturers that were producing high levels of pollution.  This led to a backlog in the supply of vinyl gloves globally.

All businesses that sell and use vinyl gloves have been affected in some way, even those that were savvy and foresaw the crisis and ordered more stock in advance have seen major price hikes and availability not meeting demand. The cost of vinyl has increased up to 55%, Andway Healthcare have managed to absorb some of this cost but like most distributors have had to pass some of this on to our Customers.

Is the Crisis Over?

Inspections in Beijing have shown that an excessive number of Factories are still violating air pollution regulations, up to 70%, according to the National Media in China. More emissions are being churned out than allowed, factories don’t have the correct license or didn’t follow the correct air pollution procedures. This has meant the government has had to set up a team of environmental police tasked with reducing pollution levels and the consumption of coal by 30% by the end of this year (2017).

Some factories are still being audited and are showing they are still not meeting pollution levels. This will inevitably mean that some factories will remain closed, some older factories sadly may not open their doors again.  Shipping volumes in Northern China have therefore declined.

Long term options include moving production to other countries such as Vietnam, Cambodia or India who’ll have to go some way to establish such a streamlined network to match China.

How can you get your gloves…?

So, whilst the crisis may be ongoing and somewhat out of our hands, we are taking steps to make sure we are taking all the steps we can to ensure that our customers still have access to stock.

Andway will continue to ensure we get you the best price possible on Vinyl gloves, we also have a wide range of alternatives some of which are latex free and excellent for those that have allergies, call one of our Sales Team on 01423 331000 or get in touch -  to discuss your options.   

Another Beautifully Designed Home by Yorkare Homes

Members of the Andway team were present for the grand opening day of the new Yorkare Home in Beverley East Yorkshire last month.  We were so impressed with the home and the design that decided to share a few of the snaps we took with you…

At Andway we are happy to be able to support this forward thinking award winning care group continue to achieve great things in the industry...  View many more images of this home online by clicking here 

Here’s a selection of the pictures that we took:-

Outside the home

NEW Furniture Brochure Out Now!

We are delighted to annouce the launch of our brand new furniture brochure designed to inspire your next care home refurbishment project.  You can request your free copy by emailing or calling our office on 01423 331000.

Have you got a project planned?  Our account managers will be glad to assist you in creating a world class care environment, simply call Phill on 01423 331000 or email


Furniture Brochure

Monthly Survey Prize Draw Winner August

Another happy customer! Mary from Middleton Hall was another winner from our feedback draw! A loyal customer for many years - reward well deserved.

Are you a current client of Andway Healthcare?  Complete our customer satisfaction survey by clicking here and you could be the next lucky winner...

Mary Middleton Hall

Monthly Survey Prize Draw Winner July

Well done to Janet at Amphion View Care Home. The winner of this month's customer survey prize draw hamper. Thank you for your business Janet... 

Are you a current client of Andway Healthcare?  Complete our customer satisfaction survey by clicking here and you could be the next lucky winner...

JME Amphion View

How to tackle your laundry issues

Part and parcel of running a care home is tackling troublesome issues such as laundry demons; smells that linger and stains that seem to be invincible. The laundry room plays a vital role in infection control within the home and therefore it’s critical it is managed effectively. The Andway team are well versed in all aspects of laundry issues and are confident to wear the cap of ‘laundry experts’. Although laundry may be an everyday chore that keeps your home running, there is a science behind what works effectively. A lot of money is wasted annually on products that promise a lot but spectacularly under-deliver.

Common laundry issues…

There are a number of common issues we regularly come across and our team always has a solution on hand to rectify a range of tiresome problems. Whether you struggle with removing stains from bedding and clothing, or you find laundry never quite smells as fresh as it should, there is usually a simple ‘fix’. Speaking with other care home owners you will find the laundry room is often the area that causes a headache or two.

Whilst the Care Quality Commission (CQC) has no specific care guidelines as to how laundry is managed its inspections cover how generally clean and infection free a home is. A survey conducted by Electrolux professional identified that many homes could trace a front-line infection outbreak back to the laundry room!

Back to basics

We love an unresolved laundry issue to solve! If your sheets are continually stained no matter what temperature you wash at, or tarnished clothing is shamefully hidden under a cardigan – your home is not alone.  Whilst there is no magic wand there are several steps you can take to ensure that common problems are avoided.

We strongly suggest that you start by undertaking a laundry assessment, we offer these to our clients as standard practice. It is the first point to investigate what is going wrong. Sometimes it can be as simple as a little staff training to ensure that the washing machine isn’t overloaded or a little more complex such as identifying that the wrong type of chemicals are being used for the stain or wash cycle. We take a very down to earth approach and can quickly identify the reasons behind your struggles.

Common issues:

·         Overloading the machine

·         Detergents used aren’t effective for heavy stainage

·         Temperature

·         Wrong wash Cycle

·         Staff needing training

Top tips

Consider trialling a stronger chemical or look at a longer washing cycle. Heavily stained items, often need a good pre-wash or sluice cycle. This not only removes stains but also reduces the likelihood of infection spreading across the home. Putting a little less in each wash can work miracles, sometimes it’s people trying to save time by putting a little too much in the machine, stopping the water and chemicals circulating and the clothes rotating around the machine.


Using a stronger detergent can save you both time and money in the long term, removing the need to re-wash and use more detergent. Occasionally we find staff aren’t using the right amount of washing liquid or powder and need to slightly increase the dose.

Does the water temperature work effectively with the detergent? Washing liquid and powder work at an optimum temperature. You need to determine what is the perfect temperature for your clothing and bedding; you don’t want to boil wash delicate clothing, it will remove the stains but will inevitably damage the material.

Using a destainer can be effective even at 30 or 40 degrees which is an energy saver as well as being an effective stain removal tool. Our range of destainer’s are always popular in high volume laundry environments as they help remove heavy stainage.

Dosing Systems

Consider using a dosing system for the ultimate in laundry accuracy. Dosing systems not only deliver an accurate and measured amount of detergent every wash but also improve washing results and reduce wastage. A clever system that saves both time, money, and energy. As the right amount of chemicals are released in every wash, stains are effectively managed and home report savings on detergent and energy use over other manual methods.

Cheap products often mean high dosage which often means you may end up paying a lot more in the long run, buy cheap buy twice!

For more help with your laundry issues, contact one of the Andway Laundry Experts who would be delighted to come and conduct a free laundry evaluation at a time to suit you!