01423 331 000


Privacy Policy


1.1. Who we are. We are Andway Healthcare Limited, company number 07272966, registered office and trading address is Atlantis            House, Manse Lane, Knaresborough North Yorkshire HG5 8LF, registered VAT number GB 651 3044 70.

1.2. How to contact us. You can contact us by telephoning +44 (0) 1423 331 000 or by writing to us at our trading address or by              email to sales@andwayhealtcare.org.uk

1.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or              postal address you provided to us in your order.

1.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


2.1. This website is brought to you by us. We take the privacy of our website users very seriously. We ask that you read this privacy            policy carefully as it contains important information about how we will use your personal data.

2.2. For the purposes of the Data Protection Act 1998, we are the 'data controller' (i.e. the company who is responsible for, and                  controls the processing of, your personal data).


3.1.We will obtain personal data about you (such as your Name, address and payment details,) whenever you complete an online form       or purchase goods or services from us.

3.2. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor            how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet          service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which        means that we will not be able to identify you individually.

3.3. Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to            the information we already hold about you in order to help us improve and personalise our services to you.

3.4. We will obtain personal data about you (such as your Name, address and payment details,) whenever you complete an online form        or purchase goods or services from us.


4.1. A cookie is a small text file which asks permission to be placed on your computer (or other electronic device) when you access our        website. Cookies allow web applications to respond to you as an individual by gathering and retaining information about your                preferences. 

4.2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve          our website in order to tailor it to our customers’ needs.

4.3. Cookies help us provide you with a better website, by enabling us to monitor which pages you like and which you don’t. A cookie          does not give us access to your computer or any information about you other than the information that you choose to share with          us. We believe that we both benefit from proper use of cookies.

4.4. You can set your web browser to reject cookies or disable them altogether. You can also delete the files that contain cookies,                which are stored as part of your internet browser.

4.5. We use cookies on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements.

4.6. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by                  completing an online form) or where you purchase goods or services from us. 

4.7. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in          order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use out        check-out process).


5.1. There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy               policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of               cookies for the purposes described in these terms and conditions.


6.1. We work with third party suppliers who may also set cookies on our website, for example Facebook, Twitter, and YouTube. These          third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website          for the relevant third party.


7.1. We will use your information: 

  • to carry out our obligations arising from any agreements we enter into with you;
  • to provide you with the information about our products and services that you request from us;
  • to provide you with information about other goods and services we offer;
  • administration;
  • research and statistical analysis;
  • marketing—see 'Marketing and opting out', below;
  • to help keep our site safe and secure;
  • customising this website and its content to your particular preferences;
  • to notify you of any changes to this website or to our services that may affect you; and
  • improving our services.


8.1. If you have given permission, we may contact you by post, telephone, SMS, text/picture/video message, and email about                    products, services, promotions, special offers and events that may be of interest to you. If you prefer not to receive any direct              marketing communications from us, you can opt out at any time. See ‘Your rights’, below for further information.


We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.


10.1. We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you
  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)

10.2 While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not                 entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from             you or to you via the internet.

10.3 Our site may contain links to and from the websites of advertisers and partners. Please note that these other websites have their           own privacy policies and we are not responsible and do not accept liability for their policies. Please check these policies before               sending personal information to such websites.


11.1. We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality              assurance, training and fraud prevention. 


12.1. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her                  behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data
  • receive on his/her behalf any data protection notices
  • give consent to the transfer of his/her personal data abroad.


13.1. You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you                  should:

  • put your request in writing
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill) and
  • specify the personal data you want a copy of, including any account or reference numbers where applicable.

13.2. You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you                should:

  • put your request in writing
  • provide us with enough information to identify you (e.g. account number, username, registration details), and
  • specify the information that is incorrect and what it should be replaced with

13.3. You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this          right, you should:

  • put your request in writing. (An email sent to sales@andwayhealthcare.org.uk with a header that says 'Unsubscribe' is acceptable.)
  • provide us with enough information to identify you (e.g. account number, username, registration details), and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone), please specify the channel you are objecting to.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.