We love what we do, and our clients do too
As specialist healthcare providers, we devote ourselves to getting to know our clients, helping to solve their most difficult problems and supporting their success.
Over the last 20 years, we have established long-term, mutually beneficial relationships with our clients, consistently demonstrating our dedication to the care industry and our clients.
As a business which is reliant on proactive communication and personalised customer service, the team at Andway are thrilled to share some of our client testimonials:
Having known Joel some years now I have chosen to use his skill, knowledge and expertise to help me manage many services. The relationship is solid, Joel is the "go-to" guy in healthcare products and services.
I have found Andways to be extremely helpful and when asked for further information they responded quickly.
Our orders are always delivered on time and the staff have gone the extra mile to help when we have needed an item urgently.
Always pleasant on the phone even though we try their patience! I would heartily recommend Andway.
We purchased your actichem products and would just like to say how good these products are.
They are long lasting so are cost effective, they have a nice smell and clean well. We find them easy to use with them being colour coordinated.
We are very pleased with these products and will continue to order.
(Client previously used Diversey products)
We get calls all the time from other companies wanting our business but I tell them that we would not even consider looking at other prices because the Customer Service we get currently is priceless!
Good Morning thankyou for the prompt call out from Andway Healthcare, their engineer came at 7.30 this morning and repaired the profiling bed. I would just like to say they were very efiecent and carried out the work very professionally.
‘‘We have dealt with Andway now for many years. They are a proactive
company, always looking to help and search out new opportunities to supply competitively priced goods to the care sector’’
‘‘We have used Andway for over 7 years and have been consistently happy with the assistance of their helpful sales team, the speedy delivery of their reasonably priced high quality products, and the impeccable after sales care’’
‘‘If we do have a problem with any item, the items if under guarantee will be picked up and will be returned - either fixed or a new item will be sent out to replace the item’’
Just received the mattress thank you – excellent service once more
‘‘I have been ordering from Andway Healthcare for the past 16 months and I can say that we get a really good service. extremely good quality goods and all at reasonable prices’’
‘‘In this ever changing world that we share its good to deal with like minded people and we look forward to many more years of trading with Andway Healthcare’’
‘‘Andway provide an excellent service. I feel I have a fantastic relationship with the customer service staff I deal with on a daily basis. No complaints at all’’
‘‘Just to say that the service we recieve is at a high standard, everyone is so polite, when when I ring for my orders people are so very helpful’’
‘‘Good customer service and delivery. Excellent response when we have queries or require product quotes’’
‘‘Always helpful when phoning in with any problems - prompt replies’’
‘‘I am happy with the service we get particularly because Rowena is always so very helpful’’
‘‘I would honestly recommend Andway, the customer service is second to none’’
‘‘If the item I want to order is in stock I normally get delivery the next day’’
‘‘Their service is polite, professional and prompt’’
‘‘I have to applaud all the staff at Andway for the service they provide, I am always met with politeness and professionalism whenever I call to place or enquire regarding orders, most of the time I deal with Les and Rowena but on occasion I have dealt with Rachel, Jay and Joel, each and everyone being very helpful, nothing is a bother, I would recommend others to use the service as my dealings with Andway have always been exemplary’’
"Amazing customer service - always willing to help."
Good afternoon Jay, the manager has asked me to email you to say what a fantastic job you are doing. Rob in particular has been fantastic in procuring PPE for us and letting me know when you have stock coming in. So, once again, thank-you for your outstanding efforts at this challenging time. I know Rob is working from home and I have had a shout out from Sienna. Stay safe, Kathy